How do I know if my order has been placed successfully?
You will receive an automatic email confirming that your order has been processed. Once the order has been sent, you will receive another email stating that your order has been dispatched and we will provide you with the tracking ID to follow up your shipment.
Do you ship internationally?
Yes! MYSWESWI delivers Internationally
What are your delivery fees?
Good news! as a customer of MYSWESWI you're entitled to our standard free delivery service.
When will I receive my order?
We will deliver your order by the estimated delivery date given in your delivery confirmation email. You will also receive an email confirming the delivery and tracking details for your order. If this date changes or there are any unexpected delays, we will notify you via email. Please note that someone needs to be available to sign for your order, and we cannot deliver to PO Boxes.
How can I track my order?
You will receive an email with tracking details for your order as soon as it has been dispatched.
Can I change my delivery address after I have ordered?
It depends on the stage of the order, and we will do our best to accommodate this request. Please contact our customer service department YSWESWI.com" >talktome@MYSWESWI.com to arrange.
Can I choose a specific day for my delivery?
If you require delivery on a specific date, please note this in the comments section when checking out, and we will do our best to assist.
How do I return an item for refund?
If you are not completely satisfied, you can return the garment to us within 28 days and we will either refund you or exchange the items, please note that the item/s must be returned unused, undamaged, still fitted with all security tags, ribbons and labels and in both the original packaging including the mailing carton boxes (brown) and the Custom with logo (Turquoise one). Once we have inspected the product and validated your return we will, at your choice, deliver the correct product to you as soon as possible (if the correct product is available) or refund you if that is your preference Kindly refer to Returns section for additional information. Just send us an email at talktome@mysweswi and we’ll be happy to help you out.
The item I have received is not what I ordered?
If we accidentally deliver the wrong product to you, or if the product is not as described on the website, please notify us and we will collect the product from you at no charge. This applies to any item dispatched to us within 28 days of receipt by you including the mailing carton boxes (brown) and the Custom with logo (Turquoise one). Once we have inspected the product and validated your return we will, at your choice, deliver the correct product to you as soon as possible (if the correct product is available) or refund you if that is your preference Kindly refer to Returns section for additional information.
What happens if a product is missing from my delivery?
We take great care when packing and shipping orders, but mistakes do happen. Please contact our customer service department at talktome@mysweswi with your order number and we will assist.
My order has been delivered and is damaged.
While our Courier partners are generally incredibly careful with our deliveries, occasionally damages do occur, should a product be damaged at the time of delivery, please notify us within 7 days of such delivery by contacting our customer services department at talktome@mysweswi. We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return we will at your choice, deliver the correct product to you as soon as possible (if the correct product is available) or refund you if that is your preference. Kindly refer to RETURNS section for additional information.
When can I expect to receive my refund?
We refund you to the payment method that you originally used, and this will be processed after we have received the item/s and they have been checked. Once processed, refunds can take up to 10 working days to appear in your account, excluding applicable public holidays and weekends.
How do I know if an item is in stock?
The item will be shown as “out of stock” if not available anymore.
Can I order by whatsapp?
Unfortunately, not now but we will communicate the alternative order methods once available. Stay tuned!
What forms of payment do you accept?
Visa, Mastercard, American Exchange & Apple Pay.
How long do you take to dispatch an order?
12 hrs to 48hrs (within working days)
Can I place an order now for dispatch at a later date?
YES! Please make a note in the comment section when placing your order and we will try our best to fulfill your request if possible
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